SERVICE LEVEL MANAGEMENT

Much is spoken in service-level agreements management. In what has been seen so far by experience or backwardness or whateverLeer más…

MANAGEMENT OF SERVICES – ROADMAP: IMPLEMENTATION OF ITIL

On this occasion I would like to propose a possible road map of implementation of ITIL, also medium and largeLeer más…

MODEL – GOVERNANCE vs MANAGE

When I was reading documentation about the corporate governance of I.T., and I.T. service management issues, I wanted to tryLeer más…

I.T. SERVICE MANAGEMENT – THE RETURN TO BASICS

At this time where there are so many frames of reference for construction of new information technologies, culture and waysLeer más…

HELP DESK MODEL – ITIL

On this occasion I would like to talk about a slightly more specific subject and it is to seek toLeer más…

DEVOPS: An ITIL improvement?

DEVOPS Introduction  I start to write a topic which is very fashionable in the growing areas of IT., and isLeer más…