SERVICES PROFESSIONALS

Services aimed at strengthening processes, products and services in the IT area, for increasing the efficiency of the organization and support to obtain strategic results of the company and information technology.

SERVICE MANAGEMENT

SERVICES PORTFOLIO

Below I present to the service of your company, the areas in which I can execute my professional services for Information Technology Services (ITSM):

  • Reengineering, Redesign, Planning and Process Improvement Services Information Technology.
  • Change management.
  • Planning Products and IT Services.
  • Structuring Services Design Packages and their versions Information Technology.
  • Creation Strengthening Service Level Agreements
  • Definition of system configuration management of technologic service assets.
  • Analysis Call Services Center for IT Users.

FRAMEWORKS


BENEFITS

  • Specialized Services in Information Technologies to Business Oriented for Customers
  • Comprehensive understanding of the organization and better understanding of information technologies in function of the business
  • Customized enterprise architecture projects to each customer
  • Personalized experience at your service
  • Alignment with IT Governance  and enterprise architecture frameworks
  • Confidentiality of work performed